Reference

Our Terms, Your Account Rights

These legal documents govern how your account works on pkr1, how we handle your data, and what applies when you use local payment methods like JazzCash, Easypaisa, or Raast. Access and eligibility depend on local law and the region you are in.

Account TermsPrivacy PolicyCookie UseJazzCash & Easypaisa Payment RulesContact & Dispute Paths
pkr1 Our Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on pkr1 runs at the account level. Every session is protected with SSL encryption, and login requires OTP verification to your registered mobile number before access is granted. Your payment details — whether a JazzCash wallet number, Easypaisa account, or Raast ID — are stored in encrypted form and never displayed in full after initial entry. Retention periods follow what local and applicable law requires, no longer.

Data Retention

We keep your transaction records and account data for the period required by applicable law. Once that period ends, data is deleted or anonymised — you can ask us what applies to your account.

Cookie Controls

Session cookies keep you logged in across mobile browser and app. You can adjust non-essential cookie preferences in your account settings at any time without affecting core account function.

Account Security Steps

OTP login, encrypted payment storage, and session time-outs on inactive accounts are all active by default. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Requesting Changes

To correct, update, or request deletion of your personal data, submit a request through the Help Centre or email our legal team. Identity verification is required before any change is processed.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your data is stored, want to request a correction, or need to escalate a payment dispute involving Easypaisa or Raast, these are the direct channels. We keep legal and account queries on separate tracks so your issue reaches the right team without delay.

Live Chat Support Open the chat from your account dashboard for real-time help on policy questions, account disputes, or payment verification queries involving JazzCash or Easypaisa.
Email — Legal Queries Send formal data requests, correction notices, or policy complaints to our legal email address. We aim to acknowledge within one working day and resolve within the window local law requires.
Account Help Centre The Help Centre inside your account covers common policy questions — data access requests, cookie settings, and how to update your registered Raast or JazzCash details.

Legal Questions We Get Asked Most

These are the questions that come up most often when you read through our terms. If yours is not here, live chat or the Help Centre will point you to the right policy document.

We do not sell your data. It may be shared only where required by law or to process a payment through JazzCash, Easypaisa, or Raast — strictly for that transaction.

Submit a data access request through the Help Centre inside your account or email our legal team. We will verify your identity and respond within the timeframe local law requires.

Yes. Send a deletion request to our legal email. Some transaction records must be kept for the period required by law; the rest is deleted once identity is confirmed and the retention window closes.

Payment details are removed from active storage. Any records retained post-closure exist only as required by law and are not accessible to platform staff in a usable form.

Access depends on local law and which regions are currently supported. If your region has restrictions, some or all account features may not be available. Check eligibility before registering.

Raise the dispute through live chat first, with your transaction reference and the date. If unresolved at that stage, our legal team handles formal escalation with a documented response path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.